Refund policy

Last updated: November 12, 2026

30-Day Returns

We want you to love your Sacred Cross Lamp. If you're not completely satisfied, you can return it within 30 days of delivery for a refund or exchange.

To be eligible, the item must be unused, in its original condition and in its original packaging, together with proof of purchase.

How to Start a Return

Email us at info@crossmasdeco.store with your order number and the reason for your return. We'll reply with the return address and instructions. Items sent back without first contacting us cannot be accepted.

Unless the item arrived damaged, defective or incorrect, the cost of return shipping is paid by the customer. Because the lamp is large and made of glass, please pack it carefully, ideally in its original box, and use a tracked shipping service.

Damaged, Defective or Wrong Items

Please check your order as soon as it arrives. If your lamp is damaged, defective or not what you ordered, contact us within 7 days of delivery with your order number and photos of the item and packaging. We will send a replacement or issue a full refund at no extra cost to you.

Exchanges

The fastest way to get a different item is to return the one you have and, once the return is accepted, place a new order.

Right of Withdrawal (EU and UK customers)

If you live in the European Union or the United Kingdom, you have the statutory right to withdraw from your purchase within 14 days of delivery without giving a reason. Our 30-day return window includes and extends this right. To withdraw, simply send us a clear statement by email to info@crossmasdeco.store.

Refunds

Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may need a few additional days to process it.

If you haven't received your refund 15 business days after we confirmed it, please contact us at info@crossmasdeco.store.