Shipping policy

Last updated: November 12, 2026

Where We Ship

We ship to the European Union, the United States, Canada, the United Kingdom, Australia, Switzerland and Norway.

Processing Time

All orders are processed within 1–3 business days (Monday to Friday, excluding holidays). Orders placed on weekends or holidays are processed on the next business day.

Shipping Options

• Free Shipping – 10–12 business days – Free
• Expedited Shipping – 4–7 business days – €29.95

Delivery times are counted from the day your order ships and are estimates. Delays caused by carriers, customs or peak seasons such as Christmas can occasionally occur.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number so you can follow your package every step of the way.

Customs, Duties and Taxes

Orders shipped outside the European Union may be subject to import duties and taxes charged by the destination country. These charges are the responsibility of the customer.

Address Accuracy

Please make sure your shipping address is complete and correct. If you notice a mistake, email us right away. We can update the address only before the order has shipped.

Lost or Damaged Packages

If your tracking shows no movement for more than 10 business days, or if your package arrives damaged, please contact us at info@crossmasdeco.store and we will help resolve it.

Questions

For any shipping questions, email us at info@crossmasdeco.store.